Cancel/Change Order

Exaluna - Cancel/Change Order
We understand that circumstances may arise where you need to cancel or make
changes to your order. At Exaluna, we aim to be as accommodating as possible to
ensure a smooth and satisfactory shopping experience for you. Below are the
guidelines for canceling or changing your order.
1. Order Modification Policy: Once an order is successfully placed and payment is
confirmed, the order enters our processing system. During this time, we strive to
dispatch your order as quickly as possible to ensure timely delivery. Therefore, we
encourage you to review your order carefully before completing the purchase.
2. Requesting Changes to Your Order: If you wish to make changes to your order,
such as modifying the items, quantities, or shipping address, please contact our
customer support team at the earliest convenience. We will do our best to
accommodate your request if the order has not yet entered the processing stage.
Please note that order modifications cannot be guaranteed and may be subject to the
order's status and availability of the requested changes.
3. Order Cancellation: If you decide to cancel your order, please contact our customer
support team immediately. Orders can only be canceled if they have not been
processed or shipped. Once the order is in the processing or shipping stage, we will be
unable to cancel it. In such cases, you may return the items following our Refunds &
Returns Policy.
4. Cancellation of Customized Orders: For personalized or customized orders,
cancellation may not be possible after a certain period since these items are usually
prepared and produced as per your specific requirements. Please contact our customer
support team for further assistance regarding personalized order cancellations.
5. How to Request Order Modifications or Cancellation: To initiate a change or
cancellation request, please contact our customer support team via our "Contact Us"
page. Our representatives will guide you through the process and provide further
assistance. Please include your order number and relevant details when reaching out to
6. Refunds for Canceled Orders: If your order is successfully canceled before
processing or shipping, we will initiate a refund to your original method of payment
within [number of days, e.g., 5-7 business days]. Please note that it may take some time
for the refunded amount to appear in your account, depending on your payment
provider's policies.
7. Order Status Updates: Once your order is successfully modified, canceled, or
shipped, you will receive email notifications to keep you informed about its status.
At Exaluna, we value your satisfaction and strive to provide the best possible service.
Should you have any questions or need assistance regarding order modifications or
cancellations, please don't hesitate to contact our customer support team.
Thank you for choosing Exaluna!
Exaluna Team