Privacy Policy

Exaluna - Privacy Policy

Welcome to Exaluna! We are committed to protecting your privacy and ensuring the
security of your personal information. This Privacy Policy outlines how we collect, use,
disclose, and safeguard the information you provide to us. By accessing our website or
using our services, you consent to the practices described in this policy.

1. Information We Collect: We may collect various types of information from you when
you interact with our website, make a purchase, or subscribe to our newsletter. The
information we collect may include:
● Personal Information: This includes your name, email address, shipping address,
and contact number provided during the checkout process or when contacting
customer support.
● Payment Information: When making a purchase, you may provide payment
details, such as credit card numbers or other secure payment information. Please
note that we do not store your complete payment information on our servers. We
use reputable and secure third-party payment processors for handling payment
● Device and Usage Information: We may automatically collect technical
information about your device and how you interact with our website, such as
your IP address, browser type, operating system, and pages visited.
2. How We Use Your Information: We use the information we collect for the following
● To process and fulfill your orders, including providing shipment tracking details
and customer support.
● To send you important updates, promotional offers, and newsletters related to our
products and services. You can opt-out of marketing communications at any time
by following the unsubscribe instructions provided in the emails.
● To improve our website, products, and services based on your preferences and
● To detect and prevent fraudulent activities and ensure the security of our website
and systems.
3. Data Security: We take data security seriously and implement reasonable
safeguards to protect your personal information from unauthorized access, disclosure,
alteration, or destruction. However, please be aware that no method of transmission
over the internet or electronic storage is completely secure. While we strive to protect
your data, we cannot guarantee its absolute security.
4. Information Sharing and Disclosure: We do not sell, rent, or trade your personal
information to third parties for marketing purposes. However, we may share your
information in the following circumstances:
● With trusted third-party service providers who assist us in operating our website,
processing payments, conducting surveys, or delivering services. These
providers are bound by confidentiality agreements and are required to protect
your information.
● When required by law, legal process, or government authorities to comply with
applicable regulations.
5. Cookies and Tracking Technologies: We use cookies and similar tracking
technologies to enhance your experience on our website. Cookies are small data files
stored on your device that enable certain website features and functionality. You can
manage your cookie preferences through your web browser settings. Please refer to our
Cookie Policy for more details.
6. Links to Third-Party Websites: Our website may contain links to external websites
or services. Please note that we are not responsible for the privacy practices of these
third-party sites. We encourage you to review their respective privacy policies upon
visiting them.
7. Children's Privacy: Exaluna does not knowingly collect personal information from
individuals under the age of 13. If you are a parent or guardian and believe that your
child has provided us with personal information without your consent, please contact us
immediately, and we will take appropriate action to remove the information from our
8. Changes to this Privacy Policy: We may update this Privacy Policy from time to
time to reflect changes in our practices or for other operational, legal, or regulatory
reasons. The updated policy will be posted on our website with the revised effective
date. We encourage you to review the policy periodically to stay informed about how we
handle your information.
9. Contact Us: If you have any questions, concerns, or requests related to this Privacy
Policy or the way we handle your personal information, please contact our Data
Protection Officer on our "Contact Us" page.

Thank you for choosing Exaluna, and we value your trust in us to protect your privacy.

Exaluna Team