Refunds & Returns Policy

Exaluna - Refunds & Returns Policy

At Exaluna, your satisfaction is our top priority. We strive to provide you with
high-quality products and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.

1. Returns Eligibility: We accept returns for products that are unused, unopened, and in their original packaging. However, due to sanitary reasons, we cannot accept returns if the package has been opened or the product has been used. Please make sure to thoroughly inspect your order upon arrival before opening any sealed packaging.

2. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We may request photographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide instructions on how to return the damaged or defective item, and we will gladly replace it for you.

3. Incorrect Orders: If you receive an incorrect item in your order, please notify us
within 7 days of receiving the package. We will work with you to arrange a return and issue a replacement or a refund, depending on your preference.

4. Non-Returnable Items: For the safety and wellbeing of all our customers, certain items are non-returnable due to sanitary reasons. These include, but are not limited to, personal care products, cosmetics, intimate apparel, and any products that come into direct contact with the skin or body. Please review the product descriptions carefully before making a purchase.

5. Refunds Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7 days. Please note that shipping fees are non-refundable, and any return shipping costs will be the responsibility of the customer.

6. How to Initiate a Return: If you believe your return meets the eligibility criteria
mentioned above, please contact our customer support team on our "Contact Us" page.

Our representatives will guide you through the return process and provide further

7. Packaging Your Return: When returning an eligible item, please ensure it is
securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return to ensure its safe arrival.

8. Exchanges: As we do not accept returns for opened items due to sanitary reasons, we cannot process exchanges for such products. If you received a damaged, defective, or incorrect item, please follow the instructions under sections 2 and 3 for resolution.

At Exaluna, we value your trust and aim to provide you with the best service possible. If you have any questions or concerns about our Refunds & Returns Policy, please feel free to reach out to our customer support team. Thank you for shopping with us!

Exaluna Team