Shipping And Delivery

Exaluna - Shipping and Delivery

Thank you for choosing Exaluna! We are delighted to offer you a seamless shopping experience with efficient shipping and delivery options. Below, you'll find all the necessary information about our shipping process, estimated delivery times, and tracking your order.

Shipping Policy: At Exaluna, we utilize a reliable shipping service to ensure your
orders reach you in a timely and secure manner. All orders are processed within 1-2 business days after payment confirmation.

Delivery Timeframe: We take pride in providing fast and efficient delivery services. Our estimated delivery timeframe for your orders is between 4 to 10 business days. Please note that this timeframe is calculated from the date your order is processed and may vary depending on your location and external factors such as customs clearance, public holidays, or unforeseen circumstances.

Order Tracking: To keep you informed about the status of your order, we provide order tracking facilities. Once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to our tracking page. Please use this information to stay updated on your package's whereabouts during transit.

Shipping Rates: We offer competitive and transparent shipping rates to ensure you get the best value for your money. The shipping cost will be calculated based on your delivery address and the weight of the items in your cart. You can view the exact shipping cost during the checkout process before making the payment.

International Shipping: At Exaluna, we proudly offer international shipping to cater to our customers worldwide. Please be aware that international deliveries may take longer than domestic ones due to customs procedures and varying shipping regulations.

Estimated delivery times for international orders will be provided during the checkout

Order Confirmation: Once your order is successfully placed and payment is confirmed, you will receive an order confirmation email containing all the necessary details. Please review this email carefully and contact our customer support team immediately if you notice any discrepancies.

Address Accuracy: To ensure smooth delivery, please double-check and provide
accurate shipping information during the checkout process. Inaccurate or incomplete addresses may lead to delays or failed deliveries, for which we cannot be held responsible.

Customer Support: Should you have any questions, concerns, or require assistance with your order, our friendly customer support team is here to help. Feel free to reach out to us via the "Contact Us" page, and we'll get back to you as soon as possible.

At Exaluna, we strive to exceed your expectations with top-quality products and
excellent customer service. We appreciate your trust in us and will do everything
possible to ensure a smooth and timely delivery of your orders.
Happy shopping!

Exaluna Team